Return Policy

Return and Refund Policy

Last updated: April 29, 2024.

Thank you for shopping at Arrasa Clothing. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

WHAT IS OUR RETURN POLICY?

We do not have a refund policy. All returns are processed as store credit only.

All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and it is the customers responsibility to have their items collected from the warehouse.

The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping.

Returns/Exchange must be initiated within 14 days of the delivery date.

The items must be returned to our warehouse before the return for credit or exchange can be issued.

Arrasa Clothing cannot be held liable for the loss of garments being returned.
We are unable to accept returns for swimwear due to hygiene reasons.

Garments that have incurred any makeup stains or that smell of perfume or any other scent will not be accepted. Hence, please take care when trying on the garments.

We do not accept any exchanges for items marked as FINAL SALE.

We do not accept any international returns / exchanges at the moment.
Flash Sale items are eligible for store credit only.
Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.

Please note, the above returns policy applies to all purchases made via the www.arrasa.in website only.


WHEN WILL MY RETURN BE PROCESSED?


Returns may take up to 3 to 5 business days from the date of delivery to be assessed and processed by us. Once your return has been processed, you will receive a notification via email with the store credit.

The credit amount for returns apply to the purchase price of the garments only. Please note that shipping charges are non-refundable. Return shipping charges are deducted from the credit amount.

Store credit notes are valid for 12 months from the date of issue.


WHAT IF I RECEIVED A FAULTY / INCORRECT ITEM?

We sincerely apologies for any inconvenience caused by receiving a faulty garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch.

In the unlikely case that you do receive a faulty, damaged or incorrect item, please contact shoparrasa@gmail.com with images of the garment so our team can assess further. Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.

DO YOU ACCEPT INTERNATIONAL RETURNS?

Unfortunately we do not accept any international exchanges or returns at the moment.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Arrasa Clothing, Arrasa Studio, Siddhachal Club House, Thane West, Maharashtra 400610.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Arrasa Clothing, accessible from https://arrasa.in

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.