Return & Exchanges

  • At Arrasa, every garment is thoughtfully crafted in small batches or made to order. We encourage you to review our size guide carefully before placing your order. If you need assistance with sizing, our team will be happy to help.
  • Due to the artisanal nature of our fabrics and block printing techniques, slight variations in colour, texture, and print placement are a natural part of the making process and celebrate the uniqueness
    of every piece.

Return Eligibility

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

Be unworn, unwashed, and in its original condition.

  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from stains, perfume, makeup, or any signs of wear.

Returns that do not meet these conditions may not be accepted.

                     Custom & Made-to-Measure Orders

          Garments made to custom measurements, personalized sizing, alterations, or any
          customer-requested modifications are considered final sale and are not eligible for              return, exchange, or store credit unless they arrive with a manufacturing defect.

                              Delivery Timelines

  • We work hard to dispatch every order within our estimated timelines. Once an order has been handed over to our courier partner, delivery times are managed by the shipping carrier.
  • While we will always do our best to assist, Arrasa cannot be held responsible for delays resulting from courier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

                              Returns Within India

  • To request a return, please contact us via WhatsApp within 7 days of receiving your order.For your convenience, Arrasa will arrange the return pickup.
  • The cost of the return shipment will be deducted from your store credit, unless the item received is faulty or incorrect.
  • Once your return has been received and approved following our quality inspection, your store credit will be issued.
  • Please note that we do not offer monetary refunds. All eligible returns are issued as store credit, which can be redeemed on any future purchase.

                         International Returns (Singapore)

  • If you wish to return your order, please contact us via WhatsApp within 7 days of delivery.
  • Our team will provide you with the designated Singapore return address.
  • Customers are responsible for arranging and covering the cost of returning the garment to us unless the item received is faulty or incorrect.
  • Once the returned garment has been received and approved after inspection, we will issue your store credit or process the agreed exchange.
  • Should you require your exchange to be shipped immediately, additional shipping charges may apply depending on the destination, parcel weight, and number of garments.
  • Alternatively, if you are happy to wait until our next scheduled shipment to Singapore, we will
    include your exchanged garment in that shipment at no additional shipping cost.

                           Faulty or Incorrect Items

  • If you believe you have received a faulty or incorrect item, please contact us within 48 hours of delivery, along with clear photographs of the issue.
  • Our team will assess the garment and arrange the most appropriate resolution as quickly as possible.

                             Need Assistance?

  • If you have any questions regarding sizing, fit, or your order, please don’t hesitate to reach out to us on WhatsApp before placing your order. We’re always happy to help you find your perfect Arrasa piece.