FAQs
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Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. Is there a shipping fee for orders?
Shipping is free for orders above ₹7,000. Orders below ₹7,000 have a flat ₹100 shipping fee for orders within India. The shipping will be calculated during checkout for other countries.
2. How long does it take to dispatch orders?
Orders are shipped within 1-2 business days from Mumbai, excluding sale periods which may take 3-5 days.
3. Do you ship internationally?
Yes, Arrasa ships worldwide. International shipping fees apply and can be seen at checkout.
4. Will I need to pay customs duties for international orders?
International customers may need to pay duties and taxes on arrival, which are billed directly by the shipping partner.
Order & Returns
1. Can I return my order for a refund?
No, Arrasa does not offer refunds. Approved returns are issued as store credit only.
2. What is the window to initiate a return or exchange?
Returns or exchanges must be initiated within 14 days of delivery, and items must reach the warehouse to receive store credit.
3. Who is responsible for return shipping costs?
Customers must pay return shipping. Original shipping fees are non-refundable.
4. Can international customers return items?
No, Arrasa does not offer refunds. Approved returns are issued as store credit only.